Return and refund policy

At cuzwmqjp.shop, we value customer satisfaction and aim to make every purchase worry-free. If you are not fully satisfied with your order, you may request a return in accordance with the policy below.

Return Eligibility

You may request a return within 30 days after your order has been delivered.

To qualify for a return:

• The item must be unused, undamaged, and in its original condition.
• Original packaging and all included accessories must accompany the return.
• A valid order confirmation or purchase receipt is required.

Products that have been misused, modified, accidentally damaged, or returned with missing components may not be eligible for a refund.

Return Request

Before returning any item, please contact our customer support team.

Email: info@cuzwmqjp.shop

Please include:

• Order number
• Product name
• Reason for the return
• Photos if the item is damaged, defective, or incorrect

After your request has been reviewed, detailed return instructions will be provided.

Inspection

All returned items will be inspected upon arrival before refund approval.

Refunds

Approved refunds are generally processed within 5–10 business days after the inspection has been completed.

Refunds will be credited to the original payment method.

Non-Returnable Situations

Returns submitted beyond the allowed period or items that fail to meet the above conditions may not be accepted.